Return & Refund Policy
Thank you so much for shopping with us! Because of the nature of our products, all sales are final, and we do not accept general returns or exchanges.
However, we want you to love your purchase and receive it in perfect condition!
Damaged Items
If your item arrives damaged during transit, we are more than happy to help you out with a replacement or store credit.
To help us fix the issue quickly:
1. Contact us within 5 of delivery at claydwithlove@gmail.com
2. Include your order number and clear photos of the damaged item straight out of the packaging, showing both the item and the condition of the shipping materials.
Once we review your photos, we will get a replacement on the way or process a resolution for you right away.
Please note: Requests made without photo proof of the damaged item in its original packaging may not be eligible for replacement.
Lost or Stolen Packages
Once an order has been handed over to USPS and scanning/tracking has begun, it is officially out of our hands. We are not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but you haven't received it, or if tracking shows it is stuck in transit: Please file a missing package claim directly with your local USPS office or online at USPS.com. They have access to GPS tracking data and local carrier route details that can help locate your shipment.